Privacy Policy
Last updated: June 21, 2026
This page is maintained by Better Call Sam Plumbing ("we," "us," or "our") to explain how we collect, use, and protect the personal information you share with us through our website, booking forms, phone calls, and text messages. By using our website or contacting us, you agree to the practices described below.
What personal information we collect
When you book a service, submit a request, call, or text us, we may collect:
- Your name
- Phone number (including mobile number for SMS)
- Email address
- Service address and details about the work you're requesting
- Messages you send us (form submissions, emails, SMS content)
- Basic technical data from your visit (such as device type and pages viewed) used to keep the site working
How we use the information we collect
- To schedule, confirm, and provide the plumbing services you request
- To contact you about your appointment, quote, or service follow-up
- To send transactional emails such as booking confirmations and updates
- To send SMS messages you've requested (e.g., urgent service responses and appointment updates)
- To respond to your questions and provide customer support
- To meet our legal, tax, and recordkeeping obligations
SMS / text messaging and mobile opt-in
When you text us or tap a "text us" button on our site, you are opting in to receive SMS messages from Better Call Sam Plumbing related to your service request. Message and data rates may apply. Message frequency varies based on your request. You can opt out at any time by replying STOP to any message from us, or reply HELP for help.
No mobile opt-in or text message consent will be shared with third parties or affiliates. We do not sell, rent, or share your mobile number or SMS consent with anyone for marketing purposes.
How information is shared
We only share your personal information with service providers that help us run our business (such as our scheduling, email delivery, and SMS delivery vendors) and only to the extent needed to deliver the services you've requested. We may also disclose information when required by law.
Data retention
We retain your information for as long as needed to provide service, maintain accurate business records, and comply with legal obligations. You can request that we delete your information by contacting us using the details below.
Your choices
- Reply STOP to opt out of SMS at any time.
- Use the unsubscribe link in any non-transactional email we send to opt out of further marketing email.
- Contact us to access, correct, or delete your information.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.
Contact us
Questions about this Privacy Policy or your information?
- Phone: (239) 526-0406
- Email: sam@bettercallsamplumbing.com
- Service area: Lee & Collier County, Florida
Looking to book? Schedule an appointment.